A lot of users who begin using their first hosting account, or switch companies, typically have inquiries about how given tasks are accomplished or bump into problems when setting up various things, including e-mails, site settings, etc. That is the reason why, some web hosting providers have prepared documentation with the most frequently asked questions and issues so as to help their customers obtain info swiftly and easily. As a result, the support staff can devote more time to real issues that certain customers may be facing, because the solution for the minor things will be available online and customers will be able to deal with them without getting in touch with the help desk support staff. Having elaborate documentation is rather important, especially for new clients without any experience, since the hosting service involves loads of functions and lots of individuals can become confused about what to do. A good knowledge base can both help you execute the operations that you need and learn how the hosting service works in general.
Extensive Online Documentation in Shared Hosting
All shared plans that we are offering include a detailed knowledge base where you can find all you need to know in regard to your hosting account. Irrespective of whether you are intending to set up a new database, to forward a domain name by means of an .htaccess file or to set up an email account on your desktop computer or smartphone, you can just check our help articles and all the info that you need will be there. When you go to a particular section of your Hepsia Control Panel, you can see articles that pertain to the functions that can be accessed through it. In case you’d like to check the entire article archive and get informed about all the features that Hepsia is offering, or only to read general info about the hosting service, you can examine the whole knowledge base, which can be accessed through the Help menu in your Control Panel. We have tried our very best to encompass any difficulty that you might stumble upon, but if you do not find the information that you desire, you can always get in touch with us, as our customer care staff representatives are at your disposal 24x7x365.
Extensive Online Documentation in Semi-dedicated Servers
The Help section of the Hepsia Control Panel, which is included in our semi-dedicated hosting plans, will permit you to access the in-depth online support documentation that we’ve prepared for you. The articles themselves include general information about our hosting services, how-to manuals about the separate features that you can access, plus troubleshooting guidelines that can help you resolve common problems that you might encounter. The topics that we have covered include just about everything, from uncomplicated things such as how to host a new domain name in your account, to more complex ones such as which SSH commands are allowed on the semi-dedicated servers. Relevant articles about the features of a particular Control Panel section will always be available on the right-hand side of the page that you are on, while the whole article list is accessible through the dedicated Help section.