24/7 Customer Support
Why is the availability of an effective customer support service crucial on today?s hosting marketplace? Which are the traditional customer support channels?
The client support that you'll get from your shared hosting provider is very important, regardless if you have pre-sales questions and you are not a customer yet, or you've got a technical issue with an active account. Timely and correct information regarding a question or a problem can save you lots of time and efforts, not mentioning that this can often be an indicator that you are ordering from a real hosting provider not from a reseller. When you obtain a hosting account via a company that doesn't own its servers and it can't access them immediately, it is likely that you will wait for a day or two to get an answer to any query, which means that your sites may stay offline for quite some time. In contrast, a company that offers numerous means of communication and has a tech support team available any time can assist you right away and help you limit or entirely avoid any downtime and possible losses.
24/7 Customer Support in Shared Hosting
We offer 24/7 billing, customer and tech support for all our shared plans
. Even if you are not our customer yet and you have questions, we can assist you without delay and provide the necessary information, in order to give you a choice to make the best decision when you obtain your new web hosting account. We're available any time, including holidays and weekends, and we provide various ways of communication to contact us - live chat, phone, emails and support tickets. To make things easier for you, we have multiple telephone numbers globally, so you will be able to call the one that is closer to you. The max response time for your email messages and your tickets is 1 hour. The typical response time is around 15-20 minutes, which means that you can forget all about waiting for a few days to get assistance for any task or issue, whatever its complexity.
24/7 Customer Support in Semi-dedicated Servers
All of the semi-dedicated hosting plans
that we provide come with 24/7 customer and technical support, therefore regardless of what issue you experience, you're able to contact us and we will give you a hand straight away. The guaranteed reply time for any email message or trouble ticket that you open via your Hepsia hosting Control Panel is 1 hour; the actual reply time hardly ever is more than 20 min. In addition, we provide telephone support with multiple local numbers globally plus a live chat, so that you are able to contact us and get more information about our services even if you do not have an account yet. We are able to assist you with any question or a problem you have - payment methods, plan features, e-mail configuration, website hosting account settings, etc. If you employ our services, you will not ever experience a situation where you should wait for a few days to get a problem solved like you may need to do with a number of other service providers.
24/7 Customer Support in VPS Servers
Every single VPS server
package that we offer features 24/7 customer and tech support, therefore in case you experience any trouble with the pre-installed software on your machine or you have any pre-sales or general questions, you are able to get in touch with us at any time, even holidays and weekends. For your convenience, we offer different ways of communication - telephone support with a couple of local numbers around the world, live chat, email messages as well as a ticketing system, that is accessible from the VPS billing Control Panel. The last two options are more appropriate for time-consuming or more complex technical matters as it'll be easier to monitor what's going on. The maximum warranted response time for all of the e-mail messages and tickets is an hour, but it rarely takes that long to get support. When you acquire the Managed Services upgrade that we offer, our admins can also help you with any kind of third-party software issues.
24/7 Customer Support in Dedicated Servers
With a 1 hour maximum response time warranty, you will take advantage of extremely fast support when you obtain a dedicated server
through our company. Our customer and tech support crews are available 24/7/365, so when you open a support ticket from your billing account or you send an email message related to any kind of issue with your server or the pre-installed software on it whatever the time of the day, you'll have an answer within one hour, even during holidays. Our ticketing system is the more suitable option if the issue in question requires more time to be resolved or when it needs to be forwarded to our admins, because it is a lot easier to keep track of the communication sent on both sides. For general, sales and billing issues/inquiries, you'll be able to give us a call or talk to a live representative via our chat service. In case you include the Managed Services upgrade to your server plan, our administrators will also support you with third-party software installation and troubleshooting and similarly to the regular support, this service is available 24/7 as well.