In case you have purchased a hosting plan and you have some enquiries connected with a concrete feature/function, or in case you have encountered a certain predicament and you require help, you should be able to touch base with the respective tech support staff. All hosting companies use a ticketing system no matter if they offer other means of contacting them aside from it or not, as the best way to resolve an issue most often is to send a ticket. This kind of correspondence makes the responses exchanged by both sides simple to follow and permits the help desk support team members to escalate the problem if, for example, a server admin needs to get involved. Typically, the ticketing system isn’t directly connected to the hosting space and is part of the billing account, which suggests that you’ll need to use no less than two separate accounts to get in touch with the client care staff and to actually administer the hosting space. Non-stop switching from one account to another can often be a bore, not to mention the fact that it requires a long period of time for the majority of hosting companies to respond to the tickets themselves.

Integrated Ticketing System in Shared Hosting

The ticketing system that we are using for our shared plans is not separate from the web hosting account. It is included in our all-inclusive Hepsia Control Panel and you’ll be able to access it at any moment with just a few clicks of the mouse, without ever logging out of your web hosting account. The ticketing system includes a quick-search field, so you can track down virtually any trouble ticket that you have submitted in the past, in case you need it. Furthermore, you can see knowledge base articles that belong to various problem categories, which you can select, so you can learn how to solve a particular issue before you actually open a ticket. The response time is maximum one hour, so you can receive prompt assistance at any particular time and in case our technical support team recommends that you do something in your hosting account, you can do it instantly without the need to log out of the Hepsia Control Panel.

Integrated Ticketing System in Semi-dedicated Servers

We think that it is more convenient to manage everything from a single place, which is why we have integrated a trouble ticket system into the in-house created Hepsia Control Panel, which comes with each semi-dedicated server account. This will enable you to handle the correspondence with our help desk support staff together with your websites, which implies that you won’t have to remember an additional log-on name for a different interface. You’ll be able to post a new ticket or to check the status of an old one with less than several mouse clicks while you are browsing the content hosted in your account. Also, you can search through older tickets using a clever search box or check relevant FAQ articles, which provide solutions to commonly encountered obstacles. The built-in ticketing system is closely monitored 24-7-365 with the maximum response time being just sixty minutes, so there’ll always be somebody to assist you.