A live chat is one of the several channels of communication provided by some website hosting providers as a part of their support service. Depending on the provider, the chat can be used for billing, pre-sales and/or tech assistance. This way of contact is quicker in comparison to a support ticket and it'll make it less likely to misspell or misunderstand anything in comparison to a call with a representative. What's more, if the trouble that you experience requires some time to be investigated and dealt with, you will be able to do something else meanwhile rather than just waiting, like you would have to do when you call. You can also use a live chat assistance service free of charge provided that you have world wide web access even when your website hosting supplier is based in a different country and they do not have a local telephone number that you can call.
Live Chat Support in Shared Hosting
As we believe that various situations are easily resolved if you chat with a live person, we provide a live chat service for all of our prospective and current customers. The chat is available every single day and our customer support agents will help you with a variety of questions and situations. In case you are not our client yet, you're able to find out more about our shared hosting
packages and the website hosting platform in general to be certain that your web sites will work properly on our servers. In case you already have an account and you've got some questions or you have any kind of problems with any of our services, you can get in touch with us through the live chat and we can provide you with the required details or assist you to troubleshoot the problem. You will have to open a trouble ticket for certain issues which require longer time or the assistance of a system administrator, still for a number of common problems you'll get help right away.
Live Chat Support in Semi-dedicated Servers
The live chat support service that we provide is available every day, even on weekends and holidays. It is one of the best ways to learn more information about our semi-dedicated hosting plans
if you don't have an account yet or to get a problem resolved in case you're a client and our customer care agents will assist you promptly no matter what time of the day you join the chat. In case you are unsure which plan is more appropriate for your websites, if you need advice whether you should order a certain upgrade and how to order it or in case you've got difficulties setting up an e-mail account on your computer, you will be able to get in touch with us and we will provide you with the required details at once. Our live chat is online even after our telephone lines are off for the day, so when you have an account here, you can be sure that you'll always get timely help with any kind of question or trouble that pops up.