If you ever face a problem with your site and are unable to deal with it, ask the web hosting provider’s tech support staff to help you bring the website back online. A swift resolution would be the perfect scenario, but many companies reply within 24 hours and even more, especially if you are doing business with a reseller. Even if the problem can be quickly fixed, your site may not function correctly or may not be available at all for a prolonged time interval, so you may lose prospective customers since it’s extremely unlikely that anyone will revisit a website that’s broken. In this light, you have to make sure not only that you can touch base with your hosting provider, but also that they can answer and assist you in a well-timed manner. If a web application update doesn’t proceed smoothly or you delete something unintentionally, for example, the site must be restored promptly in order to prevent elongated inaccessibility.
One-Hour Response Guarantee in Shared Hosting
Our guaranteed max reply time for any helpdesk ticket that you open or any email that you write is just sixty minutes, even if you contact us during weekends and legal holidays. Whatever the nature of your enquiry or issue might be, we will help you instantly and will provide you with the needed information to resolve any problem with your sites. The actual response time typically doesn’t exceed 15 to 20 minutes, so you can forget about waiting for hours to get a problem fixed or even worse – waiting all day only to get an answer that more info is necessary whilst nothing’s fixed. We’ll offer you assistance in an instant because we are aware of just how priceless time can be in the dynamic Internet age. The sixty-minute response time guarantee is valid for any billing or technical inquiry that you may have related to our shared plans.
One-Hour Response Guarantee in Semi-dedicated Servers
Our support staff representatives will be at your service at all times and they’ll answer any support ticket that you send through your hosting Control Panel within no more than one hour. The ticket response time is guaranteed irrespective of whether you have a general query with regards to your semi-dedicated server or you come across some difficulty and you won’t have to wait even that long for most issues. Regardless of what the essence of the issue is or what time of day or night it is, we will be there to assist you, as we’re available 24 hours a day, 7 days a week to cope with any technical, billing or general issue. If you get in touch with us about anything that is within our capability, we will resolve it before we respond to you, which suggests that you will not have to wait for hours or even days while the problem lasts. If there’s something that you need to do on your end, we will supply you with the required info – what possible solutions to try, what actions to take, etc.