If you've ever had a shared hosting account in the past or you have dealt with any other kind of online service, you're probably well aware from your own experience that for some things it's better to speak with a live person on the telephone instead of exchange support tickets or emails. If you want to find out more about a service before you purchase it or when something small-scale needs to be made, for instance, it will be far easier and quicker to do it live. If you're given the option to speak with representatives by phone, it's also very likely that you're working with an actual website hosting provider, not just a reseller. The level of support that you'll get on the telephone varies between different providers - from very general issues to expert technical support. Typically the majority of suppliers offer pre-sales assistance and first level phone support, while more complex technical matters are managed via electronic mail and / or tickets.
Phone Support in Shared Hosting
All our shared hosting packages include telephone support fourteen hrs per day even on public holidays, which means that if you do not have an account yet, you'll be able to phone us and find out more about our services or whether we'll meet the system requirements for your web sites. For your convenience, we have local telephone lines in the U.S.A., Great Britain and Australia, so you will be able to call the phone number that is closer to you. In case you are an existing customer, we will help you promptly with all of the general and billing matters and with a number of technical matters in order to save you time and efforts - we acknowledge the fact that sometimes it is more convenient to talk with a live person and get things done immediately. Of course, some matters simply cannot be taken care of on the telephone, so if this is the case you have the option to employ our ticketing system.
Phone Support in Semi-dedicated Servers
With 14 hours-a-day telephone support, you can be sure that there will always be someone to assist you if you have any queries about the semi-dedicated server plans that we offer. Whether you want to know more about the packages, you have some billing issue or some general issue, you can just give us a call. Despite the fact that some more technical matters may need a support ticket to give time to our tech support crew to analyze, we will assist you with a lot of technical questions over the phone as well, saving you time and efforts. As we have data centers on 3 continents - in the USA, Great Britain and Australia, we have local phone lines in all of these countries as well. If you are in a different country, we also have an international number where you can contact us.