A 99.9% Server Uptime
The main benefit of developing your very own shared hosting platform is that you don’t have to be worried about compatibility – you set up a specific set of software tools in such a way so as to work with a given set of hardware components. The final outcome is something much more solid and reliable, as there are much less possible chances of failure. We have set up our cloud hosting platform using time–proven hardware elements together with a seriously customized version of SELinux in an attempt to set up a truly risk–free home for your own websites.
That is why, with each of our shared plans packages we offer a 99.9% server uptime guarantee. This uptime guarantee is valid for all datacenters.
A 99.9% Network Uptime
When you develop your own cloud hosting platform, it’s important to also set up your own network infrastructure. This is the reason why we built a custom–configured internal network in each one of our datacenters. Relying on top–of–the–line Juniper routers and switches, our internal network allows for flabbergastingly fast data transfer rates and is also fully redundant.
Therefore, you can enjoy a 99.9% network uptime in our USA datacenter, in our United Kingdom datacenter, in our FI datacenter, in our Eastern Europe datacenter as well as in our AU datacenter, no matter which hosting package you have chosen.
A 30–Day Money–Back Guarantee
Like with every other service, if it’s your money on the line, you can’t feel truly safe. Because of this, with all our cloud hosting plans our company offers a 30–day money–back guarantee. In the event that you do not feel content with our service or if you wish to use an even more robust web hosting solution, such as a VPS web hosting plans or a dedicated web hosting plans – we will give you a full refund, without secret costs or repayment charges.
24/7 Technical Support
If you’ve ever had to wait for hours to get an answer, you are aware of how infuriating this can be, especially when your site is at stake. For this reason, our company offers a 24x7 support service with a 1–hour response time guarantee. Regardless of what happens or what holiday it is – our tech support engineers will be right here and they’ll reply to you within 1 hour. And the best part is that their average support ticket response time is under 20 minutes!