Tech Support Channels
A 60–Minute Support Ticket Response Time Guarantee
We offer a sixty–minute response warranty for each ticket or e–mail that you send to the tech support staff. We will speedily respond to all general queries and forward the issue to our server admins in case any additional assistance is needed. If you take advantage of the Managed Servers package, we will execute any of the included tasks at a time that has been discussed with you in advance.
A Top–Quality Technical Support Service
- We will be at your disposal 24x7 to reply to any enquiries that you may have about our Web Site Control Panel or any of the applications that we have preinstalled for you on the dedicated hosting server. If you also require assistance tackling server management procedures, you can take a glance at our Managed Servers package, which includes backup disk space, weekly Operating System updates, server monitoring and restarting services, as well as software installation and troubleshooting services.
A User–Friendly Help Section
Our Web Site Control Panel was installed by default for every dedicated web hosting plan. Among its functionalities is a rather convenient integrated knowledge base that will walk you step by step on all the tasks that you can carry out. The majority of educational articles also video versions that show all the operations that you can perform in a very illustrative way. You will find the how–to articles and the video tutorials in the upper right corner of each Web Site Control Panel section.