1 hour ticket response
We are specialized in giving a prompt and proper answer to every trouble ticket sent by a user. Our accomplished client service staff representatives will review your situation and will offer you the most efficient option. We offer a 1–hour response time guarantee for all helpdesk tickets. In fact, the average technical support ticket response time has proven to be twenty minutes.
A Top–Notch Customer Care Service
Each member of our help desk staff has many years of experience in the shared plans industry and almost all of them have worked for us for at least 5 years. They all are eager to respond to all your questions in the most competent manner possible.
An Easy–to–Browse Help Center
To help you find a quick suggestion on how to use a specific feature, we have implemented a truly intuitive Help section in the Web Site Control Panel. You can search through a huge selection of web hosting account management articles and website management articles, take a look at our F.A.Q. repository or check out our educational video tutorials.